We want to make sure you are 100% happy with your purchase. We will try our best to fix any issue that you may have. If a product is defective, you are responsible for the shipping of the product back to us and we will either repair or replace the product. If the product is not defective and you would like a refund, you will be responsible for freight charges and a 20% restocking fee. If you have any questions prior to purchase, please contact firstname.lastname@example.org.